Customer Service
We value your business and hope to maintain a trusting relationship with you. Please browse the page below for information on Order Placement & Tracking, Payment, Shipping & Returns, Exchanges, and More. If you need further assistance please call us during our office hours.
ORDERING:
If ordering online isn't your thing, you may place your order over the phone by calling +1(877)766-9244. If you do not have a credit card or prefer to enter your card information online, you may send a check or money order to pay for your order.
RETURNS:
To request a return, visit www.snowbigdeal.com/returns to receive a return authorization number.
PAYMENT, PRICING & PROMOTIONS:
All orders must be paid in full prior to shipment. We strive to have the best prices available. If you find a lower price available online, please contact us and give us the chance to outsled the competition with competitive pricing and customer service.
PRIVACY & SECURITY:
Your website orders are protected by SSL, a 128-bit public-key encryption (We don't know what it means either, but it's good)
We don't sell your contact information to any third parties and will not divulge your email address. We may use your contact information to contact you regarding your order or for future sales & promotions. However, you will always have the option to opt-out of receiving this communication.
Phone: +1(877)766-9244
Location: 40 S 300 W Mt. Pleasant, UT 84647
Store Hours:
- Mon - Fri 9am-5pm Mountain Time (Closed Saturdays & Sundays)
- Closed: Memorial Day, July 4th, July 24th (Utah Pioneer Day), Labor Day, Thanksgiving Day, Christmas Day, New Years.
- We close at 1pm MT on: Christmas Eve, New Year's Eve, and Epic Powder Days.
Best Deal
Found a better deal? Give us a call, it's "no big deal". We hold to offering the best prices on the market!
Secure Payment
We guarantee payment and privacy protection. Your information is safe with us.
Quick Delivery
When it comes to your order, we mean business. From processing to packaging to shipping we don't waist a second of your or our time.
Pay With Ease
Pay easily online or over the phone. Having payment issues? Give us a call.
- Shipping & Delivery
- Returns & Exchanges
- Warranty Information
- Shipping & DeliveryOrders placed by 2pm (MT) generally ship same day or within 24hrs. We stock most items listed on the website, but on occasion an item will be drop-shipped directly from the manufacturer.
If you select our "Free Shipping" option (U.S. Orders Only), or our "Standard Shipping" option we will ship via economy shipping. That may include United States Postal Service (USPS) or UPS Ground.
*If you require a specific shipping method, you must select that during checkout.
If you have an item that shows as having been delivered but is missing, you must first contact either UPS or the U.S. Postal Service to report a missing package. Once you have contacted the delivery carrier and the item has still not been delivered, we can open a case and ensure you receive your item.
Visit www.snowbigdeal.com/returns to request a return authorization number.
For orders placed from our website, we accept returns within 45 days for products in brand new conditions. If you need to return an item, simply fill out the "Easy Returns" portion of the packing slip that was included with your shipment.
Unless there is a discrepancy with your order, you will be responsible for the cost of shipping to return the product to us.
If you have selected an exchange, you will not be billed for the cost of shipping the replacement to you.
Please be sure to include your name and order number with your return. If we do not know where the return came from, we cannot issue a replacement or refund.
Shipping Address: 40 S 300 W Mt. Pleasant, UT 84647
Warranty Questions should be directed toward the Manufacturer of Your Product. SnowBigDeal is not liable for any Manufacturer Defect.
Please Click Here for More Information
Or Give Us a Call: +1(877)7666-9244
*SnowBigDeal Customer Support will Direct You to the Manufacturer
