The Short Version:
Our sample gear is brand new and unused, with a full manufacturer's warranty. However, please note that this gear only comes in limited sizes and may not be shipped in the original factory packaging. Rest assured that in most cases, our sample products are identical to their non-sample equivalents.
The Long Version:
Sample gear refers to products that are sent to the manufacturer from the factory for final confirmation before producing the full production run in various sizes and colors. Additionally, some sample gear is sent out with sales representatives to showcase and demonstrate new product lines to dealers.
All sample gear is brand new and comes with a full manufacturer's warranty. Generally, the product is identical to the final product, but there may be some minor differences that are only noticeable when compared side-by-side.
However, sample gear may not be shipped in the manufacturer's packaging. For example, a pair of sample boots might be shipped in a generic, unbranded box rather than a branded boot box. Similarly, a helmet may be in a plain white box instead of a branded helmet box.
In some cases, sample gear may be a product or colorway that never received approval for final production. We refer to these items as "limited edition" products because they were never produced in bulk for purchase.
If you are still unclear about sample gear or need to report a problem, don't hesitate to get in touch with us at +1(877)766-9244.